Being a responsible business owner, you should know the importance of providing strong, reliable and quick support to your existing customers. It is a win-win situation for businesses to build long-lasting customer relationships by solving their queries as quick as possible. This can help you generate higher revenues, which in turn, boost your market reputation in the long run.
However, providing robust customer support/service is not an easy thing. You need to employee highly-professional people who can assist customers whenever they contact your company. But, if you have a start-up business and don’t have enough capital to hire human resources, you can invest in the best customer support software system.
These are one of the best online tools that allow people to create automated processes to help you serve your existing customers in a better and faster way. To make your work easier, we bring you the list of top 10 customer support software systems in 2020 that will improve your customer relationship in a breeze.
Let’s get started!
Zendesk specializes in providing high-class best customer support software system their customers across the globe. The tool aims at providing the best customer experiences to let businesses meet their customer’s needs with ease. The system provides the best customer interaction via email, social media, phone, and other channels so that you can resolve your client’s queries within a given time span.
2. Fresh Service
Fresh Service offers a world-class customer support software system that offers high-end features to help you create fast and efficient customer support online tool. Fresh Service comes with the best features including Document Storage, Automated Routing, IT Asset Management, Network Monitoring, etc. Fresh Service is only focused on very critical aspects like change management, problem management, release management, etc.
Freshdesk is one of the best customer support software systems in our list. This online tool offers flexible pricing for both small as well as large businesses. It offers some of the best help desk features including social customer support community forums automated ticketing mechanism and a lot more. Freshdesk is also available as a mobile application for iOS, android, windows phone & blackberry platforms to let you deliver support to your customer any time anywhere.
4. Zoho Desk
Zoho Desk is one of the renowned customer support software systems. Zoho Desk strives hard to provide a complete range of marketing and job-specific online tools. It creates new & great Help Desk software tools, offering advanced features like Self Service Portal, Network Monitoring, customizable Branding to help meet the customized needs of clients.
5. Service Guru
Service Guru is a kiosk-based and customer support software system that has been an easy collection of customer feedback. Service Guru offers some of the best features to let you provide the best customer support without any prior knowledge. You can assist your existing customers in a matter of a few clicks.
Salesforce offers the customer support software system service to clients across the globe. They have the best Help Desk platform and online tools to assist clients across the world. It offers all in one hub for small business sales to large business sales and customer support operations. Salesforce also built and optimized for various devices such as tablets, laptops, smartphones, etc..
Desk.com aims at offering a fast and seamless customer support software system. It offers a solution that allows business owners to manage their customer queries with perfection. This online tool offers flexible pricing for both small as well as large teams. Desk.com has managed to engage customer sentiments via social media.
8. Live Agent
This is the best customer support software system that collects multiple communication channels in a single place. You can boast of ton features, including cutting-edge technologies to provide the best customer support via phone, email, social media and other platforms. It can make the most out of your money.
This is the only digital customer care channel on a single platform to provide top class service. Features like new-age technologies, top-quality service, automatically assigning tickets, Customizable Branding, Email Integration, Real-time Chat, Knowledge Base Management, etc. The company provides fast customer interaction across email phones, social media, and another channel so that you can resolve your client’s queries with ease.
Samanage is an IT software service, which specializes in offering the best customer support software. It offers some of the best help desk features including a contract in real-time, monitor assets, secure data and resolve incidents related to complex IT operations. Samanage is providing quick and easy customer experiences to allow entrepreneurs to meet the specific needs of clients with ease.
These are the top 10 Best Customer Support Software Systems in 2020 that can help you provide fast, most powerful and reliable support to your customers across the world.